FAQ - Frequently Asked Questions

Frequently Asked Questions

How can I contact you?
Please contact us via email:
info.keysfromheaven@gmail.com

What is the difference between the 3 keychains you offer?

The three keychain styles are all one inch wide and use the same hardware. The main difference is the length:

1. The mini keychains are roughly 2 inches long.

2. The medium key chains are roughly 3 inches long.

3. The wristlet keychains are roughly 5 inches long. In other words they are 10 inches around, long enough to slip over your hand and wear around your wrist.

There are several clothing items we're deciding from. How do we choose which one to use?

When selecting the clothing from which to create your memorial keychains, keep in mind a 1" finished width (lanyards are 3/4 inch wide when finished). Ask yourself how the pattern would look if a 1-inch strip of the clothing was visible.

Designs with interesting details such as plaid, floral, polka dots, or other small prints turn out great!

How many keychains can I order?

That's a tricky question to answer because no two orders are alike. A general guideline is that approximately 40 keychains can be created from one man's shirt in size large.

If using children's clothing, the number of memorial keychains we can create per shirt will be less and may require multiple clothing items to fulfill your order.

Email us if you have an especially large order or a unique situation and we can help determine the best way to proceed.

info.keysfromheaven@gmail.com

How many lanyards can I order?
That's a tricky question to answer because no two orders are alike. A general guideline is that approximately 6 lanyards can be created from one man's shirt in size large.

If using children's clothing, the number of memorial lanyards we can create per shirt will be less and may require multiple clothing items to fulfill your order.

Email us if you have an especially large order or a unique situation and we can help determine the best way to proceed.

info.keysfromheaven@gmail.com

Can I order a variety of sizes and styles?
Of course! Feel free to mix and match in any combination to create an order most meaningful to you.

What type of clothing should I send?
To make the memorial keychains and lanyards most meaningful to those who will receive them, try to select clothing that has a personal story or memory. Light weight woven cotton fabrics work best; think of a classic man's dress shirt or a woman's apron. Clothing with interesting details such as plaid, floral, polka dots, or other small prints turn out great!

Please refrain from sending delicate fabrics such as silk, taffeta, or lace. Bulky items such as sweatshirts, jackets, wool, or denim will not be acceptable either.

Clothing must be clean and void of major defects such as large stains, holes, or tears to the fabric.

What size are the lanyards?

The lanyards are 3/4" wide and measure 30 inches around in length.

When selecting the clothing from which to create your memorial lanyards, keep in mind a 3/4" finished width. Ask yourself how the pattern would look if only a 3/4-inch strip of it was visible. Clothing with interesting details such as plaid, floral, polka dots, or other small prints turn out great!

Where do I send my loved one's personal clothing item?

Once your order is complete you will receive an email with detailed shipping information and further instructions. Please be sure to retain your postage tracking information.

When can I expect to receive my order?

Production time begins once we receive your package. All memorial orders will be carefully created and shipped to you within 30 days of receiving your loved one's personal clothing item in our shop. Please be patient while we craft your custom order.